FAQ'S
What size projects do you specialise in?
We can undertake any size project from a kitchen refurb to a full new build. We work closely with other subcontractors to enable us to ensure we always have an expert to hand for any specific tasks.
What are you like to work with?
We have a great team and each and everyone of our team are a pleasure to work with and we always go the extra mile to ensure customer satisfaction. Take a look at our reviews page for some of our recent reviews. We also have local references who would be happy to talk to you about the quality of our work and would be happy to let you go and have a look.
How will you communicate with us throughout the project?
Communication is key – we speak to our customers through whatever channels are most convenient for them. Normally we speak with the customer daily whilst we are on the job. Although whilst making decisions on aspects of the job we make sure the decisions are in writing, normally on email so that there is a paper trail to say that both parties have agreed to said decisions. The client also has phone numbers for who to call if they have any issues or simply have any queries about the project.
Do you have Insurance?
We have all relevant insurances to carry out all the work and we would be more than happy to show you proof before starting the project if you chose to go with us.
Are you VAT registered?
Yes we are VAT registered.
What are your payment terms?
Depending on the size of the project, we usually take a small deposit (£1000) to secure a date to commence work, the deposit would then be deducted from the first bill. We then take 10% of the contract value to be to be paid on completion of the project, this gives the customer some security and we also do this to show an element of trust on our behalf that we will ensure your job is finished to the highest level. The remaining balance is split into fortnightly payments while the project is ongoing.
Do you offer a guarantee for your work?
All materials will come with a manufacturers warranty and will be fitted accordingly. All our work is completed to the highest standard and we will come back to rectify any work that is faulty that we are directly responsible for. We normally have a 6-month timeframe after the job is finished for you to notify us of any snags.
Will you oversee all on-site work?
All work on site will be overseen by one of our experienced members off staff. You will have a manager who is responsible for ensure the work on your job meets all the standards. You will have a contact number for the manager assigned to your project who you will be in constant contact with making sure that your job runs smooth and accommodating your requirements. In the event that this site manager is off you will have another manager to step in and oversee your project during this period.
How will you clean up every working day and at the end of the project?
We pride ourselves in keeping our sites safe, clean and tidy. We will ensure site is as clean as possible and all materials that are on site will be stacked neatly. Site will be brushed and waste materials will be put in the skip daily.
How do I get a quotation?
Just pop us a message on info@websterconstruction.uk or call one of the directors on the numbers below. We look forward to hearing from you.
